Groceries are perishable, so our policy is built around making things right fast.
Last updated: July 2026
If an item is out of stock when we pack your order, we'll message you with a fair substitution of equal or better value, or refund that item — your choice. You can set substitution preferences ("no substitutions", "same brand only", "anything similar is fine") in the order notes at checkout.
Check your bags on delivery where possible. If an item is missing, damaged, or not what you ordered, WhatsApp a photo to (876) 397-5795 within 24 hours of delivery. We'll replace it on the next delivery or refund that item — whichever you prefer.
Because fresh produce, meat, dairy and frozen items are perishable, they can't be returned once delivered. If a fresh item arrives below the standard you'd pick yourself, tell us within 24 hours with a photo and we'll make it right.
Unopened non-perishable items in original packaging can be returned within 7 days of delivery. We'll collect on the next delivery run to your zone and refund once received.
Refunds go back to your original payment method. Item-level refunds are usually processed within 2–3 business days once agreed.
Need to cancel? WhatsApp us as soon as possible. Orders can be cancelled free of charge any time before they're packed. Once an order is packed or out for delivery, we can't cancel it, but the policies above still apply.
WhatsApp (876) 397-5795 or email orders@rimomart.com.